Business
Infinite Ease: On Stage!
When you speak, how deep do you touch your listeners?
How authentic is your connection with your audience?
It is said that to overcome fear of public speaking, embrace the “Three P’s” of public speaking:
1. Preparation: Prepare 10 ten times more than what you would actually use!
2. Practice: Practice! Till you drop dead!
3. Passion: Speak with passion!
Presentation [...]
Legendary Customer Service!
How do you assess your Current Customer Service Level?
For a quick check you can use a list of “Key Questions for Measuring if Your Customer Service Measures Up” by Bob Prosen, author of Kiss Theory Good Bye:
Do we:
1. Consistently under promise and over deliver?
2. Resolve customer problems quickly?
3. Take all customer feedback [...]
