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Legendary Customer Service!
How do you assess your Current Customer Service Level?
For a quick check you can use a list of “Key Questions for Measuring if Your Customer Service Measures Up” by Bob Prosen, author of Kiss Theory Good Bye:
Do we:
1. Consistently under promise and over deliver?
2. Resolve customer problems quickly?
3. Take all customer feedback [...]
Initiating a Venture!
What does one go through while initiating a new venture?
One wonders, which are the ‘right’ first steps!
Martin Luther King Jr. nudges us, “Take the first step in faith. You do not have to see the whole staircase, just take the first step.”
OK, we have taken the first step! How far should one go?
Henry Ford, [...]
